Delivery & Shipping
Q. When will my item(s) arrive?
Most orders are processed and shipped within 24 hours (business days, M-F) but during high volume times such as May/June (end of fiscal year ordering season), some orders may take longer to ship. Domestic (U.S.A.) orders normally arrive 2-5 days after shipment. International orders may take up to 14 business days in transit.
Q. How will my order be shipped?
Domestic (U.S.A) orders ship either via UPS Ground or USPS Priority Mail. International orders are shipped via USPS International Priority.
Q. What are the shipping costs?
*Regular delivery service is FREE with a $35 minimum order! Regular delivery service (2-5 business days) ships via UPS Ground or USPS.
The standard FREE shipping applies to orders being delivered within the contiguous United States (lower 48 states & D.C.) to a street address and excludes P.O. Box and APO/FPO addresses.
No Surcharges on large or heavy furniture items. Even sandtrays, puppet theaters and dollhouses ship FREE when delivered within the contiguous United States (lower 48 states & DC).
Q. Are there different charges for international deliveries?
Yes. If your order is shipping outside of the Contiguous USA (lower 48 States & DC), please see our Shipping Information page.
Q. Do you charge sales tax?
Sales tax is applied only on orders shipping to the states of Georgia or Nevada (i.e. states in which we have a physical presence). If you are a tax exempt organization located in either Georgia or Nevada, please fax a copy of your tax exemption certificate to 775-245-0595.
Q. Are your products in new condition?
Yes! All of our products are brand new. We do not sell used merchandise. We believe it's extremely important that therapeutic resources be as readily available and affordable as possible. We are able to offer our customers lower prices on many therapeutic resources because we sell in bulk, mainly to large institutions.
Q. How do I return an item?
If you are not 100% satisfied with your purchase within 30 days of delivery, you may return merchandise for a refund or credit, whichever you prefer.
To ensure the proper refund/credit, returns must be issued an RMA. Please contact us here to help us facilitate your return.
Merchandise must arrive back to us in 'Like New' (resalable) condition. **Please note that photocopiable or recordable products (specifically DVD's, books/audios, software and testing materials) are not returnable unless still in original shrink wrap.
Q. What do I do if I receive a faulty product?
If your order or part of your order arrived broken or damaged in transit, please contact us within 5 days of delivery. Damaged and/or defective items will be replaced free of charge.
Account & Ordering
Q. Do I need an account with you to order items?
No, anyone can place an order. Although we are primarily business to business, we are open to the general public.
Q. Are the prices listed in $US (or $CAN, AUD)?
All prices are listed in US Dollars as we are based in the USA, however we ship internationally!
Q. Will I receive a confirmation of my online order?
Yes, you will receive an email confirmation within minutes after placing your order.
Q. How do I retrieve my password?
Simply click on "Sign In" located at the very top left of your screen. From there you will be able to choose to have your password sent to you via Email.
Q. Do you accept purchase orders?
Yes, in fact the majority of our sales are via purchase orders. We are pleased to accept purchase orders from all public agencies, government organizations, and accredited educational institutions based in the USA and Canada. We also accept purchase orders from recognized private institutions based in the USA. Please refer to our Purchase Orders page.
Q. What payment methods do you accept?
We accept all major credit cards, purchase orders, as well as checks or money orders denominated in U.S. Dollars, drawn on a U.S. bank. Checks must have a valid nine-digit bank routing number (ABA code) located along the bottom.
Q. Can I order online and pay via check?
Yes, you may order online choosing the option at checkout to pay via "Check". If you would like to have the products in your order held/reserved, you must proceed through the entire checkout process until you receive an order number (given on the final confirmation screen). This will let us know to expect your payment and to set your products aside. Please include the order number on your check. (our mailing address is listed below and is also provided on the invoice screen after placing your order).
** Please note that although the items in your order will be held for you/your organization, your order will not be shipped until payment is received.
Q. Is there a way to place my order other than online?
Yes, you may use our handy Order Form regardless of payment method and send it either by Fax (for credit card payments) or Postal Mail (for either credit card or check payments) to the address listed below.
Self Help Warehouse, Inc.
1720 Epps Bridge Pkwy, Suite 108-390
Athens, GA 30606
Fax: (775) 245-0595
Have questions? We're here to help.
If you didn't find the answer to your question on this page, please contact us and we will be happy to assist you.